Just like the traditional workforce, a deskless workforce isn’t tied up to a desk. It consists of employees who are often on the move and work in multiple locations. A few examples include home healthcare providers, delivery workers, field sales reps, field service technicians, traveling consultants, and independent contractors.
Since more and more companies are now depending on a mobile workforce to offer products and services outside the office, it is important to collect as much information about it as possible. Let’s start with how it came into the trend.
How Deskless Workers Came into the Trend?
The deskless workforce came into the spotlight after the pandemic. It came into the picture with the rise of various key trends like employee mental health awareness, employee engagement, remote working, cybersecurity, etc. Today, we have around 80% of the global workforce who work deskless.
However, for a mobile workforce to succeed, it requires unique tools and processes. It means companies that belong to the deskless industries need to incorporate an efficient mobile workforce management system.
The top eight deskless industries include healthcare, hospitality, transportation, construction, education, retail, manufacturing, and agriculture. As companies today are working to retain customers, boost efficiency, and stay competitive, there is plenty of scope to improve this workforce segment.
How Does Technology Help in Closing Workforce Gaps?
Managing a deskless workforce is more simplified than before. All thanks to the modern world we live in and the range of technologies it offers.
Office phone lines and fax machines are replaced with smartphones, tablets, and cloud applications. Overall, the new and streamlined technology makes it easier to overcome problems, update work schedules, track the work in progress, and seamlessly communicate with the team.
Besides, the number of mobile users increased to 6.64 billion, which also led to the growing popularity of the mobile workforce.
To Conclude
Recently, the mobile workforce has grown significantly and it is not going to stop anytime soon. It also looks like the rising customer expectations and desire to employ streamlined technology solutions in work will compel organizations to embrace deskless workforce solutions in the future.
So, if you’re planning to use it, make sure that your mobile workforce management platform adds value to customers, business leaders, and mobile workers. It must be dynamic enough to manage different employees and unique industry needs.
